How does a custom-branded product run work, from proof to delivery?
A custom run has six stages. The clinic does real work in two of them (telling us what it dispenses, and approving proofs and a sample). The supplier does the rest.
Stage 1: Tell us what you dispense
Everything downstream depends on this. The tray in the case is cut to the vials and syringes the clinic uses. The cold-chain case is specified for refrigerated or room-temperature product. The mat color is chosen. The clinic sends:
- A vector logo (SVG, PDF or AI). A PNG works for a preview but not for engraving.
- What it dispenses: vial sizes, pen or vial, syringe type, refrigerated or not.
- Which pieces it wants, plain or branded.
- A shipping address in the continental US.
Stage 2: Proofs for every surface
The supplier returns a proof for each surface that carries the mark: the case lid, the mat, each pad pouch, the cooling pouches, the cooler body and the box. The tray drawing comes with them, showing every pocket and what it holds.
The clinic signs off, or sends corrections. Corrections are normal; a second proof round is part of the process.
Stage 3: A sample in your hand
A physical unit arrives with the clinic's mark on it. This is the stage that catches what a proof cannot: the depth of an engraving, the exact color of a mat, the feel of a pouch, whether a vial sits upright in its pocket.
Nothing is made at scale until the clinic has held the sample and approved it.
Stage 4: Production
Six factories make their piece to the approved specs. The supplier manages all of them. Before anything ships, the clinic receives photos of the finished units.
Stage 5: Freight and customs
The supplier chooses air or sea, books the freight, files the customs entry and pays the duties. The clinic does nothing at this stage.
Stage 6: Delivery, duties paid
The run arrives at the clinic's door, or at the pharmacy partner the clinic names, in the continental US. One delivery, one invoice, every piece in one mark.
What "plain or branded" means
Every piece is available without a mark. Some clinics run plain first and add their mark at the second run, once they have seen how patients use the kit. The process is the same; stage 2 is just shorter.
How reorders work
A reorder goes through stage 2 again, briefly, because factories change films, inks and staff between runs. The supplier re-proofs and re-samples so the second run matches the first.
Get a quote, or read about sourcing it yourself first.
Questions
What does the clinic have to provide?
A vector logo (SVG, PDF or AI), a list of what the clinic dispenses (vial sizes, syringe type, refrigerated or not), a color choice for the mat, and a shipping address in the continental US.
Does the clinic see a sample before the run?
Yes. A physical unit with the clinic's mark arrives for approval. Nothing is made at scale until the clinic has held it and signed off.
Who handles customs and duties?
The supplier. The run arrives at the clinic's door with duties already paid.
