Every Protocol Ritual Kit is inspected before it ships. If something still goes wrong in transit or a defect slips through, we will make it right. Please read this policy carefully — it defines the only circumstances in which returns and refunds are issued.

What Is Eligible

We accept returns for refund or replacement only when a product is damaged or defective:

• Kit arrived damaged in transit
• Case, mat, or component is structurally defective
• Wrong item received
• Kit contents incomplete upon arrival

What Is Not Eligible

All other sales are final. We do not accept returns or issue refunds for:

• Change of mind
• Damage caused by misuse, alteration, or improper storage
• Alcohol prep pads that have been opened or used
• Claims submitted more than 30 days after delivery

How the Process Works

1. Contact [email protected] within 30 days of delivery with your order number, a description of the issue, and clear photos of the product and packaging showing the damage or defect. Documentation is required for every claim.
2. If your claim is approved, we will issue a return authorization and a prepaid return shipping label.
3. Ship the product back to our warehouse within 14 days of receiving your return authorization.
4. Once the return is received and inspected, we will issue your refund to the original payment method within 5–7 business days — or ship a free replacement if you prefer.

Refunds are issued only after the returned product has been received and inspected at our warehouse. Return shipping for approved damaged/defective claims is covered by Protocol Ritual.

Contact: [email protected] — we respond to all inquiries within 1–2 business days.
Protocol Ritual LLC · Lubbock, Texas